Last Updated: Dec 7th, 2025.

D&B Market is committed to protecting the privacy and personal information of buyers who use our services. This Privacy Policy explains how we collect, use, store, and protect your information when you make purchases or interact with our marketplace. By using D&B Market, you agree to the terms below.

1. Information We Collect

1.1 Personal Information

• Full name
• Email address
• Phone number
• Delivery address
• Password (securely hashed)

1.2 Order Information

• Product details
• Order ID
• Quantity
• Price
• Payment reference
• Delivery status and tracking
• Timestamps (created_at, updated_at)

1.3 Device & Technical Information

• IP address
• Browser type
• Device info
• Usage logs

1.4 Communication History

• Messages sent to support
• Complaint reports
• Refund requests

2. How We Use Your Information

2.1 For Orders

• Verify orders
• Process payments
• Assign vendors
• Provide delivery updates

2.2 Customer Support

• Respond to inquiries
• Resolve disputes
• Validate claims

2.3 Platform Security

• Prevent fraud
• Monitor suspicious activity
• Enforce marketplace rules

2.4 Service Improvements

• Analyze buying patterns
• Fix performance issues
• Develop new features

3. Data Storage & Security

All buyer data is stored securely with:

• Encrypted connections (HTTPS)
• Hashed passwords
• Restricted admin access
• Continuous monitoring

Only authorized staff can access sensitive data.

4. Sharing of Information

4.1 With Vendors

Only the information required for delivery:

• Name
• Address
• Phone number
• Order details

4.2 With Delivery Partners

For logistics and dispatch only.

4.3 Legal Requirements

If required by court orders, fraud investigations, or law enforcement.

We never share your information with advertisers or unrelated third parties.

5. Cookies & Tracking

We use cookies to:

• Keep you logged in
• Save cart items
• Improve page loading
• Monitor site performance

You may disable cookies, but some features may not work properly.

6. Your Rights

As a buyer, you can:

• Access your personal data
• Update or correct your data
• Request account deletion
• Request data export (JSON/CSV)

7. Data Retention

• Active accounts: data stored indefinitely while you use the platform
• Deleted accounts: order and transaction data may remain for security and legal reasons

8. Protection Against Scams

To protect buyers, D&B Market never requests passwords. Vendors must process payments only through approved channels. Suspicious activities are investigated immediately.

9. Updates to This Policy

We may update this policy occasionally. Changes will be posted with a new Last Updated date.

10. Contact Us

For privacy-related concerns:
Email: support@dbmarket.com.ng
Phone: +2348107541411
Website: dbmarket.com.ng/contact-us